Frequently asked questions about bookings and reservations

What is the booking procedure? How do I pay?
To book a trip, you can contact us through the form at the end of this page, or write to us at latitud@latitud0.com.
If you want to book one of our pre-established itineraries please send us an email with the following information:

1. Personal details of all travelers (as per passport or ID): full name, date of birth, nationality, passport number, email, and phone number.
2. Flight Details: travel dates, international flight details, any national flight details (when not booked through Latitud0 Viajes Creativos S.A.)
3. Special Requests: dietary restrictions, accessibility needs, any specific activities or tours you want to include.
4. Travel Insurance: information about any travel insurance you have purchased, emergency contact.

Once we have received all your information, we will send you a final quote and you will need to make a 40% deposit to confirm your booking. The remaining balance must be paid no later than 45 days before the start of the trip. If you book within 45 days of departure, full payment is required. Payments can be made through credit card, SEPA direct debit, or bank transfer (we will provide you with the details).

What happens if I need to cancel my booking before traveling?
Our cancellation policies depend on selected packages, dates, and activities. For example, Galapagos cruises during peak season have strict cancelation policies compared to tours in the mainland. Before you confirm your booking we will always share the valid cancellation policy. We also recommend purchasing travel insurance.

You can take the following points a general guideline:
In addition to the bank processing fee, the following cancellation costs apply:

• If you cancel your trip 61 days prior to arrival you will be charged $200 USD fee.
• If you cancel your trip 31 days prior to arrival you will be charged 30% of the tour price.
• If you cancel your trip 16 days prior to arrival you will be charged 50% of the tour price.
• If you cancel your trip with less than 15 days prior to arrival you will be charged 100% of the tour price.
  

Cancellation fees will automatically be discounted from deposits
Cancellation due to force majeure (an unforeseeable event, external to the parties of the contract, and unavoidable), must be covered by a travel insurance and will not be covered by Latitud0 Viajes Creativos S.A.
Can I book extra services or make changes after I have paid for the trip?
Yes. Once you’ve booked you can make changes and add services and activities to your itinerary at an extra cost. Our goal is to make sure you enjoy your visit and have a wonderful time and we’ll be more than happy to help you plan your trip.

How far in advance do I have to book a trip?
Our team specializes in arranging trips that can be booked with very little notice to more than a year in advance. For last-minute bookings, please contact us to check for availability before finalizing your reservation.
Please don’t hesitate to contact us if you need more information or have any questions.